Our Promise to You

At our store, your satisfaction is our top priority. If any Korean Beauty or Skincare product you purchase is defective, damaged, or not as described, we are committed to making it right with a full refund or exchange.

When Can You Request a Refund?

Refunds are available for products that are:

• Damaged during delivery
• Defective or faulty
• Incorrectly shipped

Products must be unused, in their original packaging, and reported within 7 days of delivery.

Return Conditions

To maintain hygiene standards for skincare products:

• Opened, used, or partially used items cannot be returned
• Products must be sealed and in original packaging
• Only eligible products as described above can be returned

Simple Return Process

Returning your Korean Skincare product is easy:

1. Contact our support team via the Contact Us page
2. Provide your order number and reason for return
3. Follow the instructions for sending the item back

Once we receive and inspect your product, your refund or exchange will be processed promptly.

Refunds Made Simple

After we approve your return:

• Refunds will be issued to your original payment method
• Processing typically takes 5–7 business days
• Shipping charges are non-refundable unless the item was delivered damaged or incorrect